FAQs

Welcome to Papers & Beyond! We are committed to providing you with trendy products of the highest quality and an exceptional customer experience.

GENERAL

We offer a flat rate shipping of $14.50 CAD (within CANADA*) on all orders equal or greater than $35 CAD (before taxes). If you live in Calgary or nearby we also offer free pick up of your order. Check our shipping policies for more information.

Please allow 2-3 business days for us to process your order and ship it.

* Flat rate shipping and FREE shipping within Canada excludes: Northwest Territories, Yukon, Nunavut, Nunavik (QC), some parts of Quebec and Newfoundland & Labrador, where a shipping surcharge of $5 will apply. The shipping rate for purchases from $35.00 to $84.99 will be $19.50 CAD and on purchases of $85.00 or higher will be $5.00.

WHAT IS THE CURRENCY ON YOUR WEBSITE?

All our prices are on Canadian Dollars.

HOW DO I CREATE AN ACCOUNT?

Creating an account is super simple and will allow you to track your orders and review your order history, just click on the upper right menu of "Create Account" and you will be prompt to choose your login credentials and password.

That's it, your are done!

Now you just need to login to have a faster checkout and review you order history and shipping preferences.

WHAT IF I FORGOT MY PASSWORD?

We know... who can remember all these passwords?

No worries, reseting your password just needs a quick click!

Just go to the upper right menu "Log In", click on "Reset your password?", type the email you use to sign in and click "SUBMIT".

You will receive an email with a link with the instructions to reset your password.

HOW DO I DOWNLOAD MY CUT FILES?

Downloading your purchased cut files is very easy:

Select the cut files you like and add them to your cart.
Go through the checkout process.
Once your order is processed you will see a button link to download your cut files.
You will also receive an email with a link to download your files. The email will be sent to the one on saved on your account or the one you typed in at your check out (if you don't have an account with us).
Enjoy your cut files!

SHIPPING AND RETURNS

DO YOU SHIP INTERNATIONALLY?

Yes we do!

All our orders are shipped through Canada Post to most countries. Your shipping option and rates will be displayed at check out depending on the dimensions and total weight of your order.

Please note that for any orders being shipped outside Canada, any import duties, taxes, brokerage fees, VAT, tariff, handling fees or customs clearance charges due at the time of delivery are the sole responsibility of the receiving customer.

If you are unable to complete the checkout for your country or have any questions about shipping quotes, please contact us.

HOW MUCH IS SHIPPING?

All our orders are shipped through Canada Post and we are constantly looking to give you the best available rates.

If you live in Calgary or nearby we also offer free pick up of your order.

PURCHASES:

We offer the following flat shipping rates on all orders equal or greater than $35 CAD (before taxes when applicable):

CANADA: $14.50 CAD *
USA: $16.95 CAD
FREE pick up (Calgary only): select "FREE LOCAL PICK UP (Calgary)" at checkout
International: will be calculated at check out

We offer FREE shipping in Canada* on orders equal or greater than $85.00 CAD (before taxes when applicable) and FREE Shipping on USA orders equal or greater than $100.00 CAD.

** For one-time purchases, when your order is less than $35 CAD (before taxes when applicable), the shipping rate will be calculated at check out depending on destination, dimensions and total weight of the order.

WHAT IS YOUR RETURN POLICY?

All of our sales are final and no returns are accepted. A complete list of all contents for kits and add-ons are included in each item description as well as a picture of each. Please review all items in detail before an order is placed, as all sales are final, including orders not yet shipped.

WHAT DO I DO IF AN ITEM IS MISSING OR DAMAGED FROM MY ORDER?

Although we pack your order with a lot of care, sometimes mistakes happen or items are damaged during shipping. We apologize in advance if this has happened to you.

If you are missing an item please send us an email to orders@papersandbeyond.com within 7 days of receipt with “Missing/Damaged item” on the subject line and we will ship the product in your next month’s kit.

If you received a damaged item please send us an email to orders@papersandbeyond.com within 7 days of receipt including a picture of the damaged item and the shipping box as well if possible with “Missing/Damaged item” on the subject line and we will ship the product in your next month’s kit.

If the item is out of stock, a store credit or refund will be issued.

MY ORDER NEVER ARRIVED, WHAT NOW?

Domestic packages (orders within Canada) are deemed “lost” after 30 days from shipment date.

USA packages are deemed “lost” after 45 days from shipment date.

International packages are deemed “lost” after 75 days from shipment date.

Please wait until that time to contact us. We will then replace your missing items if they are in stock. If one or more of your order items are out of stock, we will give you a refund or a store credit.

We hope we answered all your questions but please feel free to CONTACT US for any other inquires.

We would love to see your creations using your Paper & Beyond Kits, so please tag us on Instagram @papersandbeyond and use #papersandbeyond.