SHIPPING AND RETURNS
We are based in Calgary, AB, which means that for our Canadian customers there are no handling or customs fees and you will get your order without delays!
If you live in Calgary or nearby we also offer free pick up of your order.
All our orders are shipped through Canada Post and we are constantly looking to give you the best available rates.
We offer international shipping to most countries but If you are unable to complete the checkout for your country or have any questions about shipping quotes, please contact us.
Please note that for any orders being shipped outside Canada, any import duties, taxes, brokerage fees, VAT, tariff, handling fees or customs clearance charges due at the time of delivery are the sole responsibility of the receiving customer.PURCHASES:
We offer the following flat shipping rates on all orders equal or greater than $35 CAD (before taxes when applicable):
- CANADA: $14.50 CAD*
- USA: $16.95 CAD
- FREE pick up (Calgary only): select "FREE LOCAL PICK UP (Calgary)" at checkout
- International: will be calculated at check out
We offer FREE shipping in Canada* on orders equal or greater than $85.00 CAD (before taxes when applicable) and FREE Shipping on USA orders equal or greater than $100.00 CAD.
* Flat rate shipping and FREE shipping within Canada excludes: Northwest Territories, Yukon, Nunavut, Nunavik (QC), some parts of Quebec and Newfoundland & Labrador, where a shipping surcharge of $5 will apply. The shipping rate for purchases from $35.00 to $84.99 will be $19.50 CAD and on purchases of $85.00 or higher will be $5.00.
** For one-time purchases, when your order is less than $35 CAD (before taxes when applicable), the shipping rate will be calculated at check out depending on destination, dimensions and total weight of the order.
All of our sales are final and no returns are accepted. A complete list of all contents for kits and add-ons are included in each item description as well as a picture of each. Please review all items in detail before an order is placed, as all sales are final, including orders not yet shipped.
MISSING OR DAMAGE ITEMS
Although we pack your order with a lot of care, sometimes mistakes happen or items are damaged during shipping. We apologize in advance if this has happened to you.
If you are missing an item please send us an email to email@example.com within 7 days of receipt with “Missing/Damaged item” on the subject line and we will ship the product in your next month’s kit.
If you received a damaged item please send us an email to firstname.lastname@example.org within 7 days of receipt including a picture of the damaged item and the shipping box as well if possible with “Missing/Damaged item” on the subject line and we will ship the product in your next month’s kit.
If the item is out of stock, a store credit or refund will be issued.
Domestic packages (orders within Canada) are deemed “lost” after 30 days from shipment date.
USA packages are deemed “lost” after 45 days from shipment date.
International packages are deemed “lost” after 75 days from shipment date.
Please wait until that time to contact us. We will then replace your missing items if they are in stock. If one or more of your order items are out of stock, we will give you a refund or a store credit.