RETURNS AND REFUNDS

RETURNS AND REFUNDS

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please send an email to orders@papersandbeyond.com within 14 days of receipt with “Return – Order Number” on the subject line. Please note that buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

You can always contact us for any return question at orders@papersandbeyond.com.

Any sale or clearance items are final and no returns are accepted. Please review all items in detail before an order is placed, as all sale and clearance sales are final, including orders not yet shipped.

 

MISSING OR DAMAGE ITEMS

Although we pack your order with a lot of care, sometimes mistakes happen or items are damaged during shipping. We apologize in advance if this has happened to you.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Send us an email to orders@papersandbeyond.com within 7 days of receipt including a picture of the damaged item and the shipping box as well if possible with “Damaged item – Order Number” on the subject line.

 If the item is out of stock, a store credit or refund will be issued.

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@papersandbeyond.com.